What is Search Engine Reputation Management?
SERM is a strategy focused on monitoring and managing the reputation of a company or individual on the web. It involves tracking and analyzing what people say about a business online, such as on search engines, social media sites, and other websites. This is done to help organizations to reduce or remove negative content and create a positive online presence, so that their customers don’t encounter any unwanted content. SERM is a way to actively manage what people view when they search for a business or individual in order to preserve a positive impression.
Search engine reputation management (SERM) gives businesses and websites the opportunity to monitor activities that can affect their public image, both positively and negatively. This includes optimizing Search Engine Results, Paid Search Advertising, Press Release Optimization, Blogging, and Social Media Marketing. By taking advantage of all of these methods, companies can manage and maintain their reputation.
Why is SERM important?
The ReviewTrackers data shows that 94% of buyers are influenced by negative reviews and won’t do business with the related company. It is therefore essential to manage your online reputation, due to these three factors:
– Your company value is tightly bound up with public opinion.
– Many customers chose whether to engage with someone or an organization depending on what they learn when searching online.
– An increasing number of review sites on the web demonstrates that consumers check out what other people have said before communicating with a brand.
Search Engine Reputation Management in Syracuse (New York)
Our reputation team specializes in monitoring and repairing your online presence. You owe it to both yourself and your business to be aware of how you’re perceived online. Ignorance can potentially cost you quite a bit – something you don’t want to risk. So stay informed and take action where necessary.
How does SERM Work?
Once a brand has faced reputation issues, the next step is restoring their online profile. At our company, we help brands influence a positive view of their brand through online reputation strategies. We use search engine reputation management (SERM) to manipulate the public reputation in a positive direction. SERM combines SEO, social media, and content marketing plus PR to enhance the overall online reputation of the brand. We take the following steps:
- Implement strategic content marketing and promotion on the website and various social media platforms.
- Enhance SEO tactics to encourage visibility of positive content.
- Eliminate any negative posts or content with negative sentiment.
1.- Proactive Monitoring
For effective online reputation management, it is crucial to first monitor it. Leverage search engines and different online resources such as blogs, review platforms, and more, and be actively present in the places your customers frequent. This way, you can address their queries and grievances in advance, and prevent negative criticism from accumulating. Ultimately, by staying alert and monitoring your presence you will safeguard and promote your reputation on the Web.
2.- SERP Cleansing
SERP Cleansing requires you to focus on optimizing the top ten search results for your company. To do that, aggressively publish new content, such as reviews and testimonials, media coverage, and guest posts. This will help to ensure that negative results are minimized or removed from the first few pages of search engine results.
3.- Improve SEO
To improve SEO, it is important to:
- Analyse the existing website backlinks and work on improving their quality
- Detect and fix any broken links within the website
- Develop a content strategy and generate high-quality content
- Use relevant keywords which better target the target audience
- Optimize page and images for mobile and desktop search
- Improve page loading and response speed
In order to improve your website’s SEO, it is essential to analyze the current backlinks and work on improving their quality. Additionally, detecting and addressing any broken links within the website is important to ensure that users have an optimal experience. Furthermore, a content strategy should be developed to create and publish high-quality content on a regular basis and using relevant keywords to better target the desired audience. Moreover, pages and images should be optimized for both mobile and desktop users while improving page loading and response speed.
4.- Respond to Negative Content
Monitor consumer forums and review platforms in order to stay informed of public opinion. It’s essential to take action to reply to and try to diffuse negative content as soon as it’s found. Reach out to the customer to apologize for poor experience and rectify the situation. This will show that your company is willing to work to meet customers’ satisfaction and that their opinion has been heard. Moreover, demonstrating that your brand is true to its promise may endear potential customers and build positive relationships.
5.- Social Media Presence
Social media is an invaluable tool for cultivating an audience, authority and trustworthiness. It provides a great platform for interacting with current and potential customers, while also boosting your SERP rankings. The more engagement that occurs on social media, the higher esteem you are held in by search engines. The positive views and comments about your business or brand directly affect SERPs and improve your online profile.
6.- Push Positive Content
Social media can significantly expand your audience, build your leadership profile and increase trust. It provides a direct line to customers and a great opportunity to showcase your business. Through positive user feedback and interactions, you can significantly boost your presence in search engine rankings. Generating interest and engaging with followers on social media allows search engines to put more trust in your brand. All of this adds up to make your business more visible, reach more people and be sure of the authority of your message.
Conclusions for SERM
Supervising your online reputation is the first step to getting started with SERM and it is an important action to protect your online reputation. This means to regularly monitor your social media pages and the activities online and offline that relate to your business. Additionally, to enhance your online reputation you must be active on social media. This helps to build a strong, loyal audience. Moreover, it is critical to pay attention to the feedback and comments from your customers. You should respond to both the negative and the positive comments to show transparency and to importantly gain your customers’ trust. If you desire, our SERM experts can help you to get the best results. Our international network of agencies has worked on more than 500 projects in over 30 countries.